Shipping Policy

Shipping Policy for US and Canada

We're thrilled to offer the United States and Canada shippings, utilizing the swiftest and most secure delivery methods at our disposal.

Shipping & Handling Charges:
Starting from just $4.95 (or even lower with promotional discounts), our fees ensure your order reaches you promptly and securely.

Order Processing Time:

Your orders are processed swiftly, typically within 24 hours. However, please note that during peak periods such as holidays or special launches, processing times may vary.

Tracking Your Shipment:
To keep tabs on your order's journey, follow these simple steps:

  • Copy your:
    • order number or,
    • tracking number or
    • email address.
  • Visit: https://wellamoon.com/tracking/
  • Paste the relevant information into the designated field and click "track order."
  • Voila! You can now monitor your order's status effortlessly.

Estimated Delivery Times (Standard Shipping) in Business Days:

  • United States: 2-5 days*
  • Canada: 12-15 days*

*Delivery times may vary for Alaska, Hawaii, and remote areas.

Please note that we cannot be held responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes. Additionally, any customs fees or charges incurred are the responsibility of the customer.

Damages and Lost items

If your order arrives damaged, please fill in a Request form here for a free replacement. Kindly provide pictures of the damaged item or packaging along with your order number for swift assistance.

In the event of a lost item, please complete the Request form here to aid us in locating your order efficiently.

International Shipping & Return Policy:

For international orders, including those to Canada, please be aware that customs fees may apply. These fees are determined by your country's customs regulations and are not within our control. Familiarize yourself with your local customs policies to understand any potential charges.

Additionally, if you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.

If you wish to receive a refund on your order, please note that you are responsible for paying the customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge. We want to ensure clarity and transparency regarding customs fees and their implications for your orders.

COVID-19 Notice:

Please be aware that the ongoing pandemic has impacted logistics networks, potentially leading to delays in delivery times. We appreciate your understanding and patience during these challenging times.